We can usually configure and activate your DataSure service within 24 hours of receiving your enquiry.

We require access to your Greentree server for approximately two hours to complete the installation and configuration. Your Greentree system is not affected by the installation and you may continue working throughout this process.

Your nominated contact will receive an email daily to confirm that the backup has run, been transferred to, restored and verified by DataSure. You may also log in to our online support system to check your backup history at any time.

DataSure provides 24/7×365 day support. Should you need to restore from your backup, contact DataSure on the support number +64 9 531 5777. A technician will work with you or your Greentree Reseller to make your backup available either online or by courier depending on your needs and the size of your database.

There is no minimum contract for the DataSure service. You will be billed month by month, in advance and may cancel at any time.